Wednesday, April 25, 2012

The 3-phases of Responding to a Question

If anyone asks a person during in an official situation such as a meeting, presentation,
etc, an average person (whose primary language is not English) would mostly answer
in one sentence, or two. This is not an ideal way of structuring the answer, and you
are advised to follows guidelines below:

Example of a Less Appropriate Response:

Q: "Please tell me what you have in mind regarding North Korea."
A: I think that the issue must be dealt between the South and the North first."

Example of an Appropriate Response:

Q: "Please tell me what you have in mind regarding North Korea."
A (Phase 1): "Well, thank you for asking me that question."
(Acknowledging the nature of the question)
A (Phase 2): "As you may know, the issue on the North Korea is global."
(Generalization without telling much what you have in mind)
A (Phase 3): "However, I believe that the issue must be dealt between the
South and the North first."
(Your answer)

You can switch (2) and (3).
If asked with a close-ended question, you may answer with YES or NO, and
then proceed as instructed above.

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